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FAQ's

You've got questions, we've got answers!  If you don't see your question here please do not hesitate to reach out and email us.

Where are you located and do you have a physical store?

We are located in Washington state and no we are 100% an online store; However for WA locals we often do have booths and fairs during the summer in Western WA.

Will you have new designs or is it always the same ones?

We regularly add new designs and creations as we never want to stop creating! From time to time we will switch out older, less popular designs for new ones but most of the time we just add new ones in to the mix.

How long does it take to get my item?

Because we work with several printing companies the production times can vary a bit but on average your item should be printed and sent to shipping within 2-4 business days. Standard shipping is usually anywhere from 3-7 days.  So all in you should receive your item(s) within 5-12 days.

Do you accept returns?

Absolutely!  We truly want you to love what you order so if it's just not right we'll take it back and refund your money at no charge to you because all shipping and returns are on us.  See our return policy for more details.  *Return policy

What do I do if my order is damaged or defective?

We will absolutely make it right if anything arrives damaged, defective, or just does not arrive at all.  Please send us an email right away at info@sarahreynoldsartdesign.com so we can quickly replace your item.