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Products printed in America

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Shipping & Returns

In this age of 2 day shipping I know it's hard to have to wait for your order that you just want to get your hands on!  

Just remember that your products are being printed as you order them, we do not have a stock of items just sitting around collecting dust, we want your items to be new and fresh!

Keeping that in mind we work with several American print companies that have various printing production times depending on the product.  We will always do our best to be as accurate as possible on your timelines.  

Below is an average timeline of printing times for our products but keep in mind busy holiday peak seasons will have extended production times.

Art prints & Canvas - 1-2 days

Bags & bedding items - 2-3 days

Beverage tumblers & mugs - 2-3 days

Clothing - 1-2 days

Notebooks - 2-3 days

SHIPPING

Shipping times will vary depending on the product ordered but a general timeline with processing and shipping will be 7-14 days. Once your items have been printed, they will be shipped out with the following average shipping times:
  • USA Domestic: 3-7 business days
  • International: 7-21 business days
I will do my best to meet these shipping estimates, but cannot guarantee them. 
*Please note we do not ship to the following countries:

UAE, Kuwait, Brazil, Russia, Indonesia, Saudi Arabia, India, Bolivia, Egypt, Isle of Man, Sri Lanka, Latvia, Columbia, Belarus, Burundi, Central African Republic, Cuba, Iran, Libya, North Korea, Somalia, Sudan, Syria, Zimbabwe

 

 

RETURNS/REFUNDS

We want you to love your product but know that sometimes it just isn't what you expected, therefore we have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused. 

To start a return, click here and fill out the return form. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at sarah@thelostbarn.com.


DAMAGES/ISSUES 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


EXCEPTIONS/NON-RETURNABLE ITEMS
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on clearance items or gift cards.


EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.